My Oracle Support Banner

In Mobile Application The SWIFT Lookup Screen Hangs (Doc ID 2853483.1)

Last updated on MARCH 04, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
SWIFT lookup screen hangs when the user is scrolling.

EXPECTED BEHAVIOR
-----------------------
SWIFT lookup screen should scroll properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to retail or corporate user using MOBILE VIEW or APP
2. Go to Manage payees
3. Select new payee
4. Select the international tab and scroll down to pay via section and select SWIFT
5. Select SWIFT lookup
6. In the SWIFT lookup enter BIC code and click on search (enter such that you get multiple results)
7. Scrolling gets disabled and the page hangs

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.