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The Payment Reference Number from OBCMS Is Being Displayed as the Customer Reference Number. (Doc ID 2854474.1)

Last updated on DECEMBER 03, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Payment reference number from Oracle Banking Cash Management system (OBCMS) is displayed as customer reference number

EXPECTED BEHAVIOR
-----------------------
Payment reference number should not be displayed as customer reference number.

STEPS
-----------------------
1. Login via corporate user.
2. Navigate to Receivables Management > Reconciliation > View Payments.
3. Click on Payment Reference Number link.
4. The payment reference number from OBCMS is being displayed as customer reference number

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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