My Oracle Support Banner

BIC Code, SWIFT Code, SORT Code and Full Bank Details Are Not Available on Payment Status Inquiry Screen for SEPA Payments (Doc ID 2854879.1)

Last updated on MARCH 11, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Networkcode field (with values as BIC code/SWIFT code/SORT code) and  full bank details are not available on the Payment Status Inquiry screen for SEPA payments.

EXPECTED BEHAVIOR
-----------------------
Networkcode field (with values as BIC code/SWIFT code/SORT code) and full bank details should be available on the Payment Status Inquiry screen of SEPA payments.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to retail or corporate user
2. Go to payment status enquiry page
3. Search for a transaction and open it
4. Scroll to bank details section
5. BIC code, SWIFT code SORT code not visible on screen
6. For SEPA payments sometimes full bank details are not seen. 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.