French Characters Are Not Displayed Properly In Account Statement Downloaded as a CSV File
(Doc ID 2855137.1)
Last updated on MAY 12, 2022
Applies to:
Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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In CASA Statements, account statements when tried to view through CSV, french characters are not displayed properly.
EXPECTED BEHAVIOR
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French Characters should be displayed properly in CSV when Account Statements are downloaded.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into OBDX as a Retail/Corporate User
2. Download the CASA account statement in CSV format
3. Check the french characters - they are not displayed properly.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the correct french characters in Account statement.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |