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Templates And Drafts Listing And Creation Failed In Shipping Guarantee With Error - "System Cannot process.." and "Persistence Exception Occurred.." (Doc ID 2855482.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

When attempting to list and create Shipping Guarantee Drafts/Templates,
the following error occurs.

ERROR
-----------------------
System cannot process the request currently
Persistence exception occurred


STEPS
-----------------------

Steps to reproduce the issue: (Drafts & Templates Listing)
1-From menu go in Trade Finance.
2-Then in Shipping Guarantee
3-Then in Initiate Shipping Guarantee.
4-Here listing of drafts and listing of templates shown.
5-Error will come of Persistence Exception and System can't process the request.

Steps to reproduce the Drafts and Templates Saving:
1-From menu goes in Trade Finance.
2-Then in Shipping Guarantee
3-Then in Initiate Shipping Guarantee.
4-Click on Initiate Shipping Guarantee.
4-Start filling the data for shipping guarantee initiation.
5-Click on "Save as Draft" on any screen while filling the data for initiation.
6-Draft will not save and error will come of "System can't process the request.
7-Further go on the last screen to save the template and same error will come.

BUSINESS IMPACT
---------------------
Due to this issue, users are unable to create and save drafts and templates listing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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