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OBP-Transaction Is Not Moving To Missed SLA Queue Dashboard After The Time Stipulated. (Doc ID 2857427.1)

Last updated on APRIL 12, 2022

Applies to:

Oracle Banking Payments - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------------------
Transaction are not moving to Missed SLA Queue Dashboard after the stipulated time.

EXPECTED BEHAVIOR
--------------------------------
Transaction should be moved to Missed SLA Queue Dashboard after the stipulated time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBP
2. Initiate ACH/Cross Border Payment view(PQDQUACL)
3. In View Queue Action Log->Input Transaction Number and Network Code

BUSINESS IMPACT
----------------------------
The issue has the following business impact:
Due to this issue, users cannot able to proceed with ACH/Cross Border Payment Transaction.

Cause

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In this Document
Symptoms
Cause
Solution


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