My Oracle Support Banner

Create Feedbacak Template Is Not Working With Third Party Host (THP) (Doc ID 2857510.1)

Last updated on APRIL 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

Create Feedback Template is not working with Third party Host (THP)

ERROR
-----------------------

System cannot process the request

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login by Admin user in OBDX
2. Go to controls and monitoring -> feedback analytics
3. Click on create button and input template details
4. Click on next , system will display error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin users cannot create Feedback Template

Changes

 No changes done to environment / hardware / account causes this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.