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Error 'System cannot process the request currently. Please try later.' Observed When Performing Account Access Setup (Doc ID 2862647.1)

Last updated on APRIL 14, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

When attempting to perform user account access and party account access setup in the admin application,
following error occurs.

ERROR
-----------------------
1. Logs

Caused By: java.lang.NullPointerException
at com.ofss.digx.app.access.assembler.AccountAccessAssembler.toDomainObject(AccountAccessAssembler.java:163)
at com.ofss.digx.app.access.assembler.PartyAccountAccessAssembler.toDomainObject(PartyAccountAccessAssembler.java:87)
at com.ofss.digx.app.access.service.account.party.PartyAccountAccess.update(PartyAccountAccess.java:427)
at com.ofss.digx.appx.party.service.profile.accountaccess.PartyAccountAccess.update(PartyAccountAccess.java:290)

2. On screen

System cannot process the request currently. Please try later.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Admin application
2. Navigate to Access management-->Perform Party/User account access setup

Changes

 Quarterly Patch set (QPS) 21.1.0.3.0 is applied on the application.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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