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User Gets Logged Out After Successfully Changing Password Using the Change Password Screen (Doc ID 2862693.1)

Last updated on APRIL 13, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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User gets logged out after successfully changing the password using the Change Password screen and clicking on the 'Go to Dashboard' link.

EXPECTED BEHAVIOR
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After successful Change Password the user needs to re login into the application, as mentioned in the below UM/Guide (Page 66-8).

https://docs.oracle.com/cd/F30659_01/um_docs/User%20Manual%20Oracle%20Banking%20Digital%20Experience%20Core.pdf

STEPS
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The issue can be reproduced at will with the following steps:
1. Login with a corporate user.
2. Navigate to Change Password screen from the Toggle Menu.
3. Enter valid current password and the new password and confirm new password and click on Submit button.
4. On successful password change the confirmation screen is displayed with link to dashboard. On clicking the link the user gets logged out.

Cause

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In this Document
Symptoms
Cause
Solution
References


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