Error "System cannot process the request currently. Please try later" Is Observed on Corporate User Dashboard as Transaction Count API Fails with Status Code '400 Bad Request' (Doc ID 2863438.1)

Last updated on APRIL 18, 2022

Applies to:

Symptoms

When attempting to load the corporate user dashboard, the API '/digx/v1/transactions/count?countFor=all' fails,
following error occurs.

ERROR
-----------------------
1. In Logs:

Caused By: java.lang.NullPointerException
at com.ofss.digx.app.approval.service.transaction.Transaction.fetchAccessibleAccounts(Transaction.java:2108)
at com.ofss.digx.app.approval.service.transaction.Transaction.transactionsCount(Transaction.java:743)
at com.ofss.digx.appx.approval.service.transaction.Transaction.transactionsCount(Transaction.java:607)

2. On Screen:

System cannot process the request currently. Please try later

3. In HAR:

Status Code- 400 Bad Request

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application with corporate user
2. Load the dashboard

Changes

 Quarterly Patchset (QPS) 21.1.0.3.0 is applied on the application.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.