System Cannot Process The Request Error If A Customer Is Having More Than 1000 Accounts
(Doc ID 2863519.1)
Last updated on APRIL 18, 2022
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 19.1.0.0.0 version, Implementation Support
In case of more than 1000 Term Deposit accounts for a customer, system cannot process the request error is coming
ERROR
-----------------------
"system cannot process the request "
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX by retail/corp user
2. check TD accounts for such customer who is having mere than 1000 TD accounts
3. system will throw error "system cannot process the request "
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check TD accounts if number of TD accounts are more than 1000.
Changes
No changes done to product, account or hardware causes this issue.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |