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Unable to save an bill contract - BC-LI004 (Doc ID 2867263.1)

Last updated on MAY 05, 2022

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to save an bill contract
the following error occurs.

ERROR
-----------------------
BC-LI004 - FAILED to update table for Bill and Collections Contract Reference Number xx and Event Sequence Number xx for the event xxx


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a bill contract to be booked.
2. Ensure mismatch in the bill contract while contract was put on hold.
3. Try to save the bill contract booking.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot book an bill contract and adjust the customer account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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