Service Request Form Builder : Unable to Changes Status from Active to Inactive and Vice Versa (Doc ID 2867509.1)

Last updated on MAY 10, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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User is unable to activate/deactivate the report under Service request form builder

EXPECTED BEHAVIOUR
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User should be able to edit the activate status of modal window in Service request form builder

STEPS
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The issue can be reproduced at will with the following steps:
step 1: System/Bank Administrator logs into the system
step 2: Navigate to Service Request Form Builder
step 3: Enter the request name in request name field which is already Created
step 4: Click on Search Button
step 5: Click on Activation Status Link
step 6: Change the activation status and click on "OK"

Here user receives no response on clicking the "OK" button


BUSINESS IMPACT
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User is unable to change activate status of modal window in Service request form builder

Cause

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