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Unable To Download Pre-Generated Statement For Loan Account (Doc ID 2868860.1)

Last updated on MAY 23, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

Unable to download pre-generated statement for loan account

While downloading the Pre-generated statement for the loan account, system throws “Access denied. You are not authorized to perform this transaction on specified account” error message.


ERROR
--------

"Access denied. You are not authorized to perform this transaction on the specified account"


STEPS
--------
The issue can be reproduced at will with the following steps:
1.Launch the OBDX IB Corp/Customer URL
2.Login to OBDX application as a Corporate user
3.Go to Toggle menu > Accounts > Loan and finances > Overview
4.Click on Pre-generated Statement
5.Select year, Month and click on Search.

BUSINESS IMPACT
----------------------
The issue has the following business impact:
Due to this issue, users are unable to download pre-generated statement.

Cause

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In this Document
Symptoms
Cause
Solution
References


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