STSCUSVW - Customer 360 Degree Screen - User Experience Issues (Doc ID 2870513.1)

Last updated on MAY 20, 2022

Applies to:

Symptoms

On : 14.5.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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STSCUSVW - Customer 360 degree screen - User Experience issues

Below issues are reported iin 360 degree customer view. below screen needs to be corrected

STDRETVW : Retail customer STDCUSVW : Corporate customer

1. Liquidated loans are visible on Loans tab. Bank is running flexcube from last 5 years and screens are bring migrated old records. To keep user experience tidy only active/upcoming loans must be visible.

2. Limit available amount is coming as 0. This is happening only for Global limits and local limits are working fine

EXPECTED BEHAVIOR
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Bank is running flexcube from last 5 years and screens bring migrated old records. To keep user experience tidy only active/upcoming loans must be visible.
Liquidated loans must not appear on 360 view as over a period of time it will start showing ample of old data which impacts current view of customer.

Available limit must be shown and aligned with amount shown in screen GEDFACLT irrespective of type of limit.

STEPS
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The issue can be reproduced at will with the following steps:
1. Visit screen STSCUSVW and open a customer
2. Navigate to detail screen and check loans and limit tabs.
3. Make sure you choose a customer having old liquidated loan records and some global limit attached to it.

BUSINESS IMPACT
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The issue has the following business impact:
this issue impacts customer view showing old data

Changes

Cause

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