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Loans Statement Is Downloadable In CSV However No Records Are Found (Doc ID 2870991.1)

Last updated on MAY 19, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Loans statement is downloadable in CSV however no records are found

EXPECTED BEHAVIOR
-----------------------
CSV Statement should show the records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login into obdx by retail/corp user
2. go to loan statement and download as CSV
3. CSV doesn't contain any records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check loan statement in CSV format

Changes

  No changes done to product, account or hardware causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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