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Profile - Some of the Fields in Profile are Blank or Empty (Doc ID 2872340.1)

Last updated on MAY 26, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------
OBDX Retail Profile - Some of the Fields in Profile are Blank or Empty


EXPECTED BEHAVIOUR
------------------------------
OBDX Retail Profile - Value should be populated to each of the field on customer profile screen.

STEPS
------------------------------
The issue can be reproduced at will with the following steps:
1. Login with Retail user
2. Goto Profile
3. Check the fields are blank.


BUSINESS IMPACT
-------------------------------
End user is unable to see the details related to communication address and Contact Number number

Cause

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In this Document
Symptoms
Cause
Solution


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