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Touch Point Status Could Not Be Disabled (Doc ID 2872416.1)

Last updated on MAY 26, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Consulting

ACTUAL BEHAVIOR
---------------

User is unable to disable the Touch Point with superuser account.



EXPECTED BEHAVIOR
-----------------------
System should allow to disable the touch point

 

SIMULATION STEPS
----------------------

1) Login into OBDX by admin maker
2) Go to touch point maintenances screen
3) Select APSIRICHATBOT and disable touch point status
4) authorize the same by admin checker or if its auto auth confirm the maintenance
5) login into obdx by retail/corp user and go to Payment (transfer money)
6) in View limit section system still displaying Siri/chatbot

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot disable touch point.

Changes

 No changes done to product, account or hardware causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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