My Oracle Support Banner

Unable to Remove Non-Mandatory Fields like 'Contact Number (Landline)' from the 'User Management' Screen (Doc ID 2872960.1)

Last updated on MAY 31, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to remove 'Contact Number (Landline)' field from the 'User Management' screen.

EXPECTED BEHAVIOR
-----------------------
User should be able to remove non-mandatory fields like 'Contact Number (Landline)' from the 'User Management' screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with admin user
2. Open toggle menu and navigate to Onboarding > User Management > Search any Corporate User
3. Click on 'Edit' button and scroll down to 'Contact Details' section
4. Remove 'Contact Number (Landline)' field and click on 'Save' > 'Confirm'
5. Again search for the same user and observe, data in 'Contact Number (Landline)' field is still present

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.