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Incorrect Arabic Characters When Sending Email (Doc ID 2873467.1)

Last updated on MAY 30, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------
Incorrect Arabic characters in email.

Below is the text receving in the email -

"Dear Mr Elie1 Elie3,

يرجى العثور على اسم المستخدم الخاص بك أدناه.Please do not share this with anyone.
Username: <>

Regards

Administrator

EXPECTED BEHAVIOUR
------------------------------
System should send actual language character in mail body instead of invalid character.


STEPS
------------------------------
The issue can be reproduced at will with the following steps:
1-


2-
Go to OBDX Home page >> Login >> Forgot Username
fill required email and date of birth.

3-
you will receive this email:
"Dear <>,

يرجى العثور على اسم المستخدم الخاص بك أدناه.Please do not share this with anyone.
Username: <>

Regards

Administrator
"
---------------------------------------------------------------------

Kindly find attached logs:
Notice at line 5202 that the Arabic characters are correct at this point

Also in database logs table DIGX_EP_ACN_LOG_B, the Arabic also correct as this point

So only when receiving the email the Arabic is not correct



BUSINESS IMPACT
-------------------------------
End user is receiving invalid character in email and unable to understand en email body text.

Cause

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In this Document
Symptoms
Cause
Solution
References


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