File Upload Status Showing As "Process In Progress" Even After Successful File Processing. (Doc ID 2874175.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

On : 21.1.0.0.0 version, Production Support

ACTUAL BEHAVIOR
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In corporate bulk upload, the Transaction journey is not displaying properly, even if the record is processed successfully, the system shows it as "Process in progress" status.

EXPECTED BEHAVIOR
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In corporate bulk upload, the Transaction journey should be displayed properly, if the record is processed successfully, the system shows it as "Processed" status.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to an application a corporate maker user
2. Go to the file upload module.
3. Upload the file -> if the file is uploaded successfully -> click on reference Id.
4, Transaction journey status is not displaying properly.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get the Transaction journey status properly.

Changes

 There are no changes in the environment, product, account and hardware which has triggered the issue.

Cause

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