Unable to Search User Via Party Id in User Help Desk (Doc ID 2875086.1)

Last updated on JUNE 06, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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User Helpdesk : Unable to search via party id.

User is getting on screen error 'No such record found'

EXPECTED BEHAVIOUR
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User Helpdesk : Admin user should be able to search via party id also

STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Login through admin user
Step 2: Navigate to User help desk screen
Step 3: Select the user and enter the party id
Step 4: Click on search

Now here an error pops up saying "No such record found" while if the user searches via Username then search works fine


BUSINESS IMPACT
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Admin user is unable to search user using party id associated to user

Cause

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