Due Date Change Error Message On Date (Doc ID 2875184.1)

Last updated on JUNE 12, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Due Date Change Error Message on Date

  The Due Date Change Transaction continues not to work. When attempting to post a Due Date Change Transaction, the system states the Due Date has to be between a certain range. However, when user change the Date to fit the range, the range continues to expand.

EXPECTED BEHAVIOR
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i)Due Date Change transaction should work when the Primary and child accounts share the primary customer. When the accounts have different customers, the transaction works fine.
ii) When the user enters the due date parameter as per the validation range displayed, it should be posted properly.
iii) Due Date transaction should be posted only once on each account


STEPS
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The issue can be reproduced at will with the following steps:
1. Select an Primary and child accounts which share the primary customer
2. Set the system parameters as below.
     i)Set the GL Date to 12/13/2021.
     ii)Aligned the Due Day and Due Date.
    iii)Marked “Yes” to the ACH Due Date Change.
    iv)Marked “Yes” to process change on the Primary Account as the statements are consolidated and all require the same Due Day.
     v)Marked “No” on processing same product and funding type accounts.
3. Post the Due Date change transaction
4. System should post all the Primary and child accounts due date change successfully only once with out throwing the validation range error.
5. Currently system throwing validation range error.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot post due date change for the Primary and child accounts which share the primary customer, if its different primary customer due date change will work perfectly.

Cause

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