User Alert Subscription : Retail : Accounts Not Shown/Blank Screen When Click On Loan/Party/Term Deposit (Doc ID 2876243.1)

Last updated on JUNE 13, 2022

Applies to:

Symptoms

On : 21.1.4.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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This is in contineoution of 3-28868938601, bug no. 33943692.

Accounts not shown and click on loan and party option returns a blank screen in Alert Subscription.

EXPECTED BEHAVIOUR
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Alert subscription transaction should work end to end

STEPS
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The issue can be reproduced at will with the following steps:
Login through admin user
Scenario 1 : Accounts data not being shown

Step 1: Open Alerts Subscription screen
Step 2: Enter the Party ID and click on search
Step 3: Click on the party ID link
Step 4: Click on the User Name link

Here on this screen no accounts are displayed under select account heading

Scenario 2: Blank screen on clicking Loan option

Repeat the same steps till step 4 of scenario 1
Step 5: Click on "Loan" under "select module" heading

Now here user gets a screen with no data

Scenario 3: Blank screen on clicking Loan option

Repeat the same steps till step 4 of scenario 1
Step 5: Click on "Party" under "select module" heading

Now here user gets a screen with no data


BUSINESS IMPACT
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User is unable to perform alert maintenance transaction end to end.

Scenario 4: Blank screen on clicking Term Depsit option

Repeat the same steps till step 4 of scenario 1
Step 5: Click on "Term Deposit" under "select module" heading

Now here user gets a screen with no data

Cause

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