Specific Business Policy Error Message Does Not Reflect On The Screen (Doc ID 2878806.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

On : 21.1.0.0.0 version, Production Support

ACTUAL BEHAVIOR
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While doing file upload in case of 2FA is enabled , proper error message is not reflected on the screen

This issue is consistent with all transactions where 2FA is enabled

EXPECTED BEHAVIOR
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Proper error message should reflected on screen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Transaction aspect set to enable 2FA (OTP) and approval on File Upload
2. Upload a file that has name more than 30 character (in built business policy is 30 characters)
3. View logs, this shows Validation Errors = Object Name: FileValidationBusinessPolicyDTO, Attribute Name: file name, Attribute Value: , Error Code: DIGX_FU_059, Message: File name should not be more than 30 characters.
3. Screen shows error System Cannot process the request please try again later


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, proper error is not reflected on screen. user will not understand the actual problem.

Cause

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