Not Able To Auth Transaction In Incoming Unmatched Queue (Doc ID 2879063.1)

Last updated on JULY 06, 2022

Applies to:

Symptoms

On : 14.4.0.0.0 version, Production Support

ACTUAL BEHAVIOR
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Record stays in Unmatched Q as unauthorized even after when releasing the transaction from Incoming Unmatched queue and subsequently authorizing it via clicking on Authorize button in Unmatched Q screen

EXPECTED BEHAVIOR
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Record shouldn't stays in unmatched Q as unauthorized and should get authorized after when releasing the transaction from Incoming Unmatched queue and subsequently authorizing it via clicking on Authorize button in Unmatched Q screen

STEPS
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The issue can be reproduced at will with the following steps:
1. Release the txn from Incoming Unmatched queue
2. Click on Authorize button in Unmatched Q screen to Authorize
3. Observe that record stays in Unmatched Q as unauthorized.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get the transaction authorized.

Cause

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