Safari Browser Issue : Not able to create new mailers as mail body is non editable(unable to write) (Doc ID 2882083.1)

Last updated on JULY 08, 2022

Applies to:

Symptoms

On : 21.1.4.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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Safari Browser Issue : Not able to create new mailers as mail body is non editable(unable to write)

EXPECTED BEHAVIOUR
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End user should be able to user Mailer functionality on Safari Browser

STEPS
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The issue can be reproduced at will with the following steps:

The below steps are to be executed in safari browser in MAC

Step 1: Login through admin user
Step 2: Go to mailers screen by searching it in the search tab
Step 3: Click on create

Now here in the mail body section, the user in unable to write anything.


BUSINESS IMPACT
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Safari Browser Users are unable to use Mailer functionality provided by OBDX product.

Cause

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