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Blank Popup Is Displayed on Clicking the ‘Pre Generated Statement’ Hyperlink in 'View Statement' Screen (Doc ID 2882964.1)

Last updated on JULY 19, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When attempting to click on 'Pre Generated Statement' hyperlink, blank popup is displayed.

EXPECTED BEHAVIOR
-----------------------
Proper 'Pre Generated Statement' popup should be displayed on the screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with retail user.
2. Open toggle menu and navigate to Accounts > Current and Savings > View Statement > Choose Account
3. Click on 'Pre Generated Statement' hyperlink
4. Observe that the blank popup is displayed

Cause

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In this Document
Symptoms
Cause
Solution
References


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