My Oracle Support Banner

Sent Mail Format Gets Changed When Viewed from Admin Mailbox Option (Doc ID 2886204.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Sent Mail format is distorted when checked through Sent Mail Option in Mailbox

EXPECTED BEHAVIOR
-----------------------
The Mail format should be as it was sent

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Mailbox-->Compose mail, send mail
3. Click Sent Mail, check the mail sent in step 2

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.