Access Denied Error on Cancel Future Dated Transaction || DIGX_AM_011 (Doc ID 2887506.1)

Last updated on AUGUST 09, 2022

Applies to:

Symptoms

Even though Cancel Future Dated entitlement are mapped to the user (both at role transaction mapping and party/user account access level), the system still throws access denied error while attempting to cancel the transaction in Payment Status Inquiry screen.

ERROR
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Access denied. You are not authorized to perform this transaction on specified account. Please contact bank administrator.
Error code : DIGX_AM_011


STEPS
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The issue can be reproduced at will with the following steps:
1. Login into obdx by corp user
2. go to payment status inquiry and try to cancel the txn
3. even though Cancel Future Dated entitlement are mapped to the user , system throwing error "Access denied. You are not authorized to perform this transaction on specified account."

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot cancel Future Dated txn on payment status inquiry.

Changes

  No changes done to product, account or hardware causes this issue.

Cause

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