My Oracle Support Banner

Payment Cancellation Is Failing And Txn Status Is Not Updated As "CANCELLED". (Doc ID 2888351.1)

Last updated on AUGUST 16, 2022

Applies to:

Oracle Banking Payments - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms


When a transaction is requested for cancel from OBDX for a transaction which is pending in some queue, The response is successful, but the transaction status of the transaction is still display as "Exception" or the Queue name.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.