Ridelink Accounts Not Getting Picked Up In Lien Release File (Doc ID 2889351.1)

Last updated on AUGUST 13, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Ride Link accounts not getting picked up in lien release file

There are accounts not getting picked up automatically by the outbound release file for DealerTrack. Even when selecting "To be Released" as the lien status which should force the file to pick it up, it does not. All of the customers do have middle names but the fix in July to remove middle name in collateral details did work, so unsure as to why these accounts are not being picked up automatically. All of these accounts had no issues being picked up in the other title files (new, pt, data).


EXPECTED BEHAVIOR
-----------------------
Accounts should get picked up automatically by the outbound release file for Dealer Track.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change Lien Status to To be Released
2. Execute the batch job to pick the accounts to generate a file for Dealer Track
3. Check whether the file is generated for Dealer Track

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot understand why system is not generating the file for dealer track.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.