My Oracle Support Banner

Assessments Manually Promoted To Case Coming With Same Customer Name Even For Join/related Customer (Doc ID 2890148.1)

Last updated on NOVEMBER 28, 2022

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.7 version, Web UI

ACTUAL BEHAVIOR
---------------
Assessments manually promoted to case coming with same customer name even for join/related customer

When manually promoting a KYC Assessment to case, the assessed customer is showing up multiple times on Customer tab with different CIDs. This is the same issue as mentioned in BugDb 32554093 and fixed in patch 8.0.7.0.169. Is there a patch available that can be applied to 8.0.8.1?

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.