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Audit Log Maintenance : No Data Available in Audit Log on Searching via Customer ID (Doc ID 2890278.1)

Last updated on AUGUST 17, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.4.1.0 version, Implementation Support

ACTUAL BEHAVIOR
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Audit Log Maintenance : No data available in audit log on searching via customer ID

EXPECTED BEHAVIOUR
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Audit Log Maintenance : Data should be searchable with party/customer id in audit log

STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Login through admin user
Step 2: Navigate to audit log
Step 3: Select date and time and then enter the customer ID, click on search

Now On click of search, there are no details available for the transactions performed by the customer ID mentioned. While if the user just selects the date as today and clicks on search then information about the same customer ID's transactions are visible. Logs and HAR files for the successful search results have also been attached.


BUSINESS IMPACT
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User is unable to check audit log for a particular customer id.

Cause

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In this Document
Symptoms
Cause
Solution
References


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