System Marked Accounts As Dormant Even When The Dormancy Date Is In Future
(Doc ID 2898600.1)
Last updated on OCTOBER 04, 2022
Applies to:
Oracle FLEXCUBE Universal Banking - Version 12.0.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Bank has observed for some active accounts whose dormancy date is in future e.g. 1-1-2050 , if they do a transaction in that account it is marked dormant in EOD.
EXPECTED BEHAVIOR
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Account is not expected to get dormant before the dormancy date.
STEPS
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The issue can be reproduced at will with the following steps:
1. Post transaction on the said account and run EOD.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, customers are not able to use their accounts.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |