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System Does Not Allow To Perform Any Transaction On Behalf Of Retail/corporate Users from User Helpdesk (Doc ID 2899192.1)

Last updated on NOVEMBER 09, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Goal

On : 19.2.0.0.0 version, Production Support

 

ACTUAL BEHAVIOR  

---------------

User helpdesk>System does not allow to perform any transaction on behalf of Retail/corporate users  

It is showing "No Account's available" error on screen.

 

EXPECTED BEHAVIOR

-----------------------

Admin user should able to access "User helpdesk" dashboard.

 

STEPS

-----------------------

The issue can be reproduced at will with the following steps:

1)Login with bank admin.

2)Go to below path.

System/ Bank Administrator Dashboard > Toggle Menu > Others > User Helpdesk

OR

Bank Administrator Dashboard > Others > User Helpdesk

3)Enter user id for example corporate/retail user .

4)System displays the header with the user name on behalf of whom the session

is in progress.

5)Dashboard details are available.

6)system does not allow to create any transaction such as payment, new term

deposit, cheque book request etc.

7)Even account when open to view details account is not present but details are present on screen.


 

Solution

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In this Document
Goal
Solution
References


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