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For Interactions, All Records Are Having Same Message Details & Customer Name Is Blank (Doc ID 2900307.1)

Last updated on OCTOBER 05, 2022

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.5.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
For interactions, all records are having same message details & Customer Name is blank


EXPECTED BEHAVIOR
-----------------------
System should display correct customer id in message details and customer name should be displayed properly


STEPS
-----------------------
1. Go to ITDINTRN screen query for interaction message for particular customer
2. Check for interaction message
3. For all records system is showing same message details & Customer Name is blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Incorrect customer id and blank customer name is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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