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Admin User Fetch Is Failing Due To High Number Of Admin Users (Doc ID 2900390.1)

Last updated on OCTOBER 23, 2023

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 19.1.0.0.0 version, Consulting

ACTUAL BEHAVIOR
---------------

In Canara Bank there are 76020 admin users and hence many admin transactions where admin user list to be fetched such as User Report Mapping, Create Work Flow, Approval Rules transactions are not working.

EXPECTED BEHAVIOR
-----------------------
System should fetch all admin transactions.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login by admin user in obdx
2. try to fetch all transactions by admin users


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin users cannot check list of transaction due to high number of admin users.

Changes

 No changes done to product, account or hardware causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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