My Oracle Support Banner

KYC[807]: STUCK PC OPERATIONS ON KYC CASE INVESTIGATION (Doc ID 2901243.1)

Last updated on OCTOBER 12, 2022

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Goal

In 8.0.7 end users are experiencing significant delays while accessing the KYC dashboard tab. Previously a patch 33112729 got released for the same issue, Still, the issue persists even after applying the patch. They have been facing this issue only in a few cases.

 

1. Login to the ECM application
2. Navigate to the "Search and list" page
3. Click on any KYC cases which has huge data

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.