"System cannot process the request currently, please try later." If Second Level Of Authentication Option Is Not Set
(Doc ID 2905355.1)
Last updated on NOVEMBER 20, 2022
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
If Two-level authentication is enabled wherein the 2nd level is security question or soft token authentication, and security questions are not set or soft token application is not installed, then in
place of getting valid error message, we get the system cannot process the request currently.
ERROR
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System cannot process the request currently, please try later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into OBDx
2. Navigate to payment and perform a txn for which 2FA is enabled.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Appropriate message is not displaying.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |