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"System cannot process the request, please try again later." Error While Downloading a Statement From View Bank Guarantee Statement (Doc ID 2907682.1)

Last updated on NOVEMBER 20, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download bank guarantee, the following error occurs.

ERROR
-----------------------

On Screen : System cannot process the request, please try again later

In Logs : (Location of error unknown)org.xml.sax.SAXException: Can not resolve namespace prefix: java Oct 20, 2022 1:04:43 PM com.ofss.digx.appx.provider.exception.RuntimeExceptionMapper toResponse SEVERE: RuntimeException thrown by a REST service. Returning HTTP status code Internal Server Errorjava.lang.NullPointerException at org.apache.xalan.transformer.TransformerImpl.createSerializationHandler(TransformerImpl.java:1139)


STEPS
-----------------------
The issue can be reproduced at will with following steps:
1.Login to the application
2. Navigate to Trade Finance >>Bank Guarantee>>Outward Bank Guarantee>>View Bank Guarantee
3. Click on 'Download'.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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