Primary account title Doesn't Change In Header With Deceased Transaction (Doc ID 2909764.1)

Last updated on NOVEMBER 22, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Primary customer doesn't change in Header with Deceased Transaction

The primary customer was marked as deceased for an account, the system changed the secondary customer as primary on all screens (as expected) but in the Header the system still the deceased customer and eliminates the one that is the primary now.

EXPECTED BEHAVIOR
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Secondary customer name should display as primary in the header also, as primary customer marked as deceased.

STEPS
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The issue can be reproduced at will with the following steps:
1.Select/Create any joint account.
2.Post deceased transaction with primary customer.
3.Verify account title.

BUSINESS IMPACT

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The issue has the following business impact:
Due to this issue, users having issue with account title.

Cause

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