The account details screen showing wrong branch address for multi entity setup (Doc ID 2910275.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

On : 19.2.0.0.0 version, Production Support

ACTUAL BEHAVIOR
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OBDX 19.2.0.9.0 - The Account Details screen has wrong Branch Address

When user fetch the account details for a saving accounts in two different entities of a multi-entity system,
the Branch description fetched in two entities is same irrespective of the entity. This occurs because of same branch code in both the entities.

EXPECTED BEHAVIOR
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Correct branch description should get displayed in respective branch.

STEPS
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The issue can be reproduced at will with the following steps:
1. In multi-entity system maintain same branch code in two countries
2. Now maintain account for any party for the common branch code
3. Fetch account details for saving account and check branch description

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, wrong branch code is showing for the users

Changes

 There are no changes in the environment, product, account and hardware which has triggered the issue.

Cause

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