Stop Correspondence Indicator No Longer Changes To Y When BKRP Condition Is Added (Doc ID 2911321.1)

Last updated on NOVEMBER 24, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Stop correspondence indicator no longer changes to Y when BKRP condition is added

EXPECTED BEHAVIOR
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System should mark the stop correspondence indicator as 'Y'

STEPS
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The issue can be reproduced at will with the following steps:

1. Select an Active account

2. Go to call activity tab

3. Add a record to open Bankruptcy condition

4. Verify the condition is posted on the account

5. Then go to Bankruptcy tab

6. select the record and press edit. Then select the value for column "Customer/Business"

7. Save the record

8. Verify the Stop correspondence indicator on the account.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, bank unable to mark the stop correspondence indicator on the account

Changes

Cause

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