Errors Observed with Charges While Trying to Create Shipping Guarantee from Initiate Shipping Guarantee Screen (Doc ID 2912928.1)

Last updated on DECEMBER 16, 2022

Applies to:

Symptoms

Below error and issues are observed while trying to create Shipping Guarantee from Initiate Shipping Guarantee screen.

1. After filling up the form and on click of third tab > Charges, commission and Taxes, it loads as blank.
2. Error Invalid Amount is displayed on Charges, commission and Taxes tab.
3. On click of Save As Draft button error "System cannot process..." is encountered.
4. On click of Submit button, Review page is coming but the screen is blank ie. no fields are showing.
5. On Review page, Buttons - Confirm, Cancel, Back are having symbol and text merged. Look and feel is not good.
6. On Review page, "Timed out exception." showing.
7. On click of confirm button, error showing "Invalid Amount", however which exact amount is not described.

ERROR
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System cannot process the request currently. Please try later.
Invalid Amount.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as corporate user.
2. Use the toggle menu and navigate to Trade Finance > Shipping Guarantee > Initiate Shipping Guarantee.
3. Click on Initiate Shipping Guarantee button and start filling up details and save a draft. Above errors are observed at various steps.

Cause

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