OBVAM: Charges Are Not Getting Collected In OBVAM And OBLM Based On The Maintenance Suggested In The User Manual (Doc ID 2915017.1)

Last updated on DECEMBER 20, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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 No charge collection as per setup.

EXPECTED BEHAVIOR
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Charge to be collected as per setup.


STEPS
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The issue can be reproduced at will with the following steps:

1. Create charge code.
2. Create Charge Rule.
3. Create Charge Pricing Scheme.
4. Create charge Decisioning.
5. Create Account Facility and Account Structure
6. Check for charges getting collected for related Customers existing in the system through Charge Inquiry screen

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, charge applications are not triggering.

Changes

Cause

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