OBIC: System Is Not Picking Up The Relevant UDE Ids When Account Group Is Changed (Doc ID 2916816.1)

Last updated on DECEMBER 25, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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System is not picking up the correct UDE values when a account group is changed on an account from OBLM.

EXPECTED BEHAVIOR
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The UDE values to be considered as per the account group maintenance.

STEPS
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The issue can be reproduced at will with the following steps:
1. 2 account groups are created and linked to same IC product.
2. Change the Account group from one account group to another account group of the 2 created in step 1, but the underlying linked IC product is same.
3. The UDE values for account group are different.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, incorrect UDE application.

Changes

Cause

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