OBO : Corporate Onboarding - Customer Profile Section Shows Blank Screen In Onboard Enrichment Stage (Doc ID 2917003.1)

Last updated on DECEMBER 25, 2022

Applies to:

Symptoms

On : 14.6.0.1.0 version, Implementation Support
Patch set : 14.6.0.1.0 | Maintenance Line
OBO : Corporate Onboarding - Customer Profile section shows blank screen in Onboard Enrichment Stage

ACTUAL BEHAVIOR
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In Corporate Onboarding, user is getting a black screen in the Customer Profile section for the onboarding enrichment stage. Ideally, it should show the Basic Info, Address, ISO Address, and Rating where it can enrich the corporate customer with additional details. But now user is getting a black screen in the Customer Profile section as well as in the Demographic section.
As per analysis, some JS files are getting failed while calling the API. All necessary maintenance is been done .

 EXPECTED BEHAVIOR
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Customer Profile section should not show the blank screen in the Onboard Enrichment Stage .

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to corporate onboarding
2. Click Party details
3. Go to Customer profile

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view the Customer Profile section .

Changes

 Demographic Screen will launch successfully and will be able  to add the address in the address tab.

Cause

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