My Oracle Support Banner

'Page Unresponsive' Popup Displays on 'Primary Account Number' Screen on the Latest Version of Chrome (Doc ID 2917389.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Banking Digital Experience - Version to [Release 21]
Information in this document applies to any platform.


When attempting to open 'Primary Account Number' screen under 'My Preference' on Chrome(Version 108.0.5359.95(Official Build)(64-bit)),
page hangs and the following popup occurs.

'Page Unresponsive'

The issue can be reproduced at will with the following steps when open on Chrome latest version(Version 108.0.5359.95(Official Build)(64-bit)):
1. Login with Retail/Corporate user
2. Open toggle menu and navigate to Account Settings -> My Preference
3. Select 'Primary Account Number'
4. Page hangs and gives 'Page Unresponsive' popup


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.