STDCIF : Records Are Being Deleted From STTM_CUST_CORPORATE (Doc ID 2917520.1)

Last updated on DECEMBER 25, 2022

Applies to:

Symptoms

On : 14.5.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Records are being deleted from STTM_CUST_CORPORATE

In V14.5, when user performs a MODIFY Customer operation from webservices the data is deleted from STTM_CUST_CORPORATE table.
This issue is happening only for Individual Customer.
When user tried Unlock and Save from frontend for a Individual customer data is not deleted from table.

This is having a huge impact on the bank, where they are not able to view the Linked Entity and data is keep on deleting from their tables.

EXPECTED BEHAVIOR
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On modifying the customer using web service call, data from sttm_cust_corporate should not be deleted.

STEPS
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The issue can be reproduced at will with the following steps:
1. Using webservice, send a STDCIF_MODIFY request.
2. Check if data is present in STTM_CUST_CORPORATE table before and after modification

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, STTM_CUST_CORPORATE table data is getting deleted

Changes

Cause

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